Terms & Conditions

Effective Date: 20/05/2025

Welcome to the website of International Cleaning Materials Industries (Pvt.) Ltd. (“ICMI”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website [www.icmindustries.com] (“Site”) and the purchase of any products or services offered herein.

By accessing or using this Site, you agree to comply with and be bound by the following Terms. If you do not agree to these Terms, please do not use this website.

1. Use of the Website

You agree to use this website for lawful purposes only. You must not use this Site in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the Site.

2. Product Information

We strive to ensure that all information on this Site is accurate and up to date. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information without prior notice.

3. Orders and Pricing

All orders are subject to acceptance and availability. Prices and product specifications are subject to change at any time without prior notice. We reserve the right to refuse or cancel any order for any reason, including but not limited to stock unavailability, pricing errors, or suspicion of fraudulent activity.

4. Payment Terms

Payment terms will be communicated to you at the time of order confirmation. For international buyers, orders may be subject to advance payment, letter of credit (L/C), or other payment arrangements mutually agreed upon in writing.

5. Shipping and Delivery

Delivery timelines will be shared upon order confirmation. While we make every effort to meet delivery dates, we are not liable for delays caused by events beyond our control, including customs clearance, logistics disruptions, or force majeure.

6. Returns and Claims

Due to the nature of industrial and custom orders, returns are accepted only under specific conditions. Claims for damaged or defective goods must be made within 7 days of receipt, supported by photographic evidence. Approved returns may be subject to restocking fees.

7. Intellectual Property

All content on this Site—including text, images, logos, and product designs—is the property of International Cleaning Materials Industries (Pvt.) Ltd. and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or this Site. Our maximum liability for any product purchased through this website is limited to the purchase price of the product.

9. Privacy

Your use of this Site is also governed by our [Privacy Policy]. By using this website, you consent to our collection and use of information as outlined therein.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes your acceptance of such changes.

If you have any questions or concerns regarding these Terms, please contact us at:
📧 Email: sales@icmindustries.com
📞 Phone: +92 316 0458 808
🏢 Address: Building No.8 Main Imperial Commercial boulevard Paragon City, Lahore